The Weekly Geek

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Shares suddenly stop working after changing password on a PC or Server

July 1st, 2020 · No Comments

Recently a customer changed the password on their server in a peer to peer network. As a result, no-one could access the shared folders.
The interesting part is one program, that has a database, on the server worked just fine, while another would error out.
If they tried to navigate to the server via “Network” it popped up asking for a username and password.

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→ No CommentsTags: Software

More MSP mis-adventures

June 16th, 2020 · No Comments

In a previous post I wrote about issues a client, Botanas had with their MSP. Well COVID-19 caused a mistake to be made. You can read that blog here: http://www.theweeklygeek.com/2020/05/04/pay-for-manages-services-dont-get-support/

As a restaurant and needing to stay in business, move the produce she purchased before the mandatory (and in my opinion illegal) shutdown the owner wanted to offer online order and drive up pickup.

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→ No CommentsTags: Purchasing · Soap Box

iCloud contacts not seen or syncing in Outlook

June 2nd, 2020 · No Comments

It seems there are hundreds if not hundreds of thousands of people who cannot sync their iCloud data with Outlook. I just ran across this and spent 5 hours 20 minutes finding the correct solution for my client.
Here is the issue, icloud contacts and calendar and tasks are not syncing with Outlook. There are several error possibilities or in our case there were no errors, just no syncing.
In this case we had Windows 10 Professional x64 and Office Home and Business 2019 x64. The end user uses an iPhone and iCloud photos et al.
Searching the internet it seems the troubled systems are Windows 9 and 10, Office 2013, 2016, 2019 and 365.

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→ No CommentsTags: E-Mail Issues

Pay for “Manages Services”, don’t get support.

May 4th, 2020 · 1 Comment

As a technology company we pride ourselves on customer service.
Unfortunately, too many companies only care about making money.

For years I have fought against the “managed service” (MSP aka Managed Services Provider) mentality. Microsoft and Intel have tried their darnedest to coheres tech companies into providing “manages services”. Where the customer is charged a flat fee for a lot of things and supposedly provide certain maintenance and support to the client.

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→ 1 CommentTags: Soap Box

Email woes, Live Mail and Outlook

March 26th, 2020 · No Comments

Windows Live Essentials was released in 2012. Basically, it included an email client that was Outlook Expresses replacement. It had other features; however, Mail is the one I want to write about.

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→ No CommentsTags: E-Mail Issues · Software